The Travel Authority Group

To choose The Travel Authority is to collaborate with Australia’s elite business travel experts, handpicked, vastly experienced, and committed to giving you and your people a seamless travel experience, delivered with outstanding customer service every single time.

Irrespective of the size or industry of your business, The Travel Authority’s ultra capable and resourceful corporate travel specialists will take on your complex travel arrangements and take the pressure off you and your staff.

Since our inception in 2004 The Travel Authority has provided countless corporate travel clients with seamless, stress free business travel.

Our corporate travel experts remove the pressure of travel arrangements from your busy corporate staff and offer one reliable point of contact for all your corporate travel requirements. Our heavy investment in technology and people means we are constantly evolving to meet the requirements of the ever changing travel landscape.

When you deal with The Travel Authority, your staff will experience the satisfaction of a business trip where every detail is taken care of, and everything goes according to plan, every single time.

Our unfailing commitment to you goes a step further, via our 15 minute guarantee. On the rare occasion your travel plans are disrupted, simply call our representative anytime of the day or night, from anywhere in the world and within 15 minutes, our concierge service will have a solution plan you can act on immediately.

Our turnkey solution means no outsourcing. We will look after all your events and leisure travel offering the best value and incentives for you and your staff.

We are also:
  • ATAS accredited
  • One of the founding members of ITMA - International Travel Management Alliance
  • Sole representative of MTA7 - Marine Travel Alliance
  • A preferred partner and the first TMC Reseller Partner in the APAC regions for Concur - Powered by Serko

Are you looking for a self service online business booking tool?Helloworld is a simple, quick and easy way to manage your travel spend.

Streamline your business travel processes today online sign up here

- Book and manage complete business trips online
- Allow travellers to book their own travel and win back hours of admin time
- Set rules to control who can book what and get back control over travel spend
- Phone and email access to travel experts is available to help solve issues should they arise

For further information on the Online Business Booking Tool click here

Already signed up? Sign In here Mobile App

Having access to Mobile App is like having a travel agent, a PA and a tour guide in your pocket – everything you need to make business travel easier so you can focus on what really matters, and it's free for all travellers registered to use the Online Booking Tool.

For further information on the Mobile App click here

Download the Mobile App

The Travel Authority Group Terms and Conditions for

Hours of Service
Bookings, as well as changes and cancellations permitted by the supplier, can be completed online, any time.
Service Domestic Trans-Tasman International
Service hours for phone and email

8.30AM - 6.00PM
Mon to Fri
8.30AM - 6.00PM
Mon to Fri
8.30AM - 6.00PM
Mon to Fri
How soon before departure can
a booking can be made?

 Online booking - Monday to Friday 2-hours 2-hours
 Online booking - Saturday 2-hours
 Online booking - Sunday 2-hours
 Custom request (consultant assisted) 2-hours

Fees and charges Domestic Trans-Tasman International
Bookings made online Free Free
Booking requested using Custom request $20.00
Flights/hotels/cars booked with Travel Expert $20.00
Rail/ferry/bus/taxis booked with Travel Expert $20.00
Bookings changed online Free Free Free
Bookings changed with Travel Expert $20.00
Supplier change fees Advised at time of booking Advised at time of booking Advised at time of booking
Bookings cancelled online Free Free Free
Bookings cancelled with Travel Expert $20.00
Supplier cancellation fees Advised at time of booking Advised at time of booking Advised at time of booking
Other services:
After-hours call (in addition to service fee) $60.00
Credit card fees - VISA/Mastercard/Airplus/AMEX 1.33% 1.33% 1.33%
Ticket refund (if required) $20.00
GST on fees 10% 10% 10%

Third Party fees (e.g. from airlines and hotels) are in addition to the fees above. Note, not all bookings can be made online.

The Travel Authority Group Terms of Use for

By using this website you agree to the above schedule of fees, and terms of service.

Contact Details

If you have any questions about or your bookings, we are here to help.
Phone: 02 8437 1111

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Level 5, Suite 4
1 Oxford Street

Sydney NSW 2010

02 8437 1111
 Toll Free:   1300 weknow (935 669)
 Primary Contact:    Peter Hosper